Sample data from TaskFlow, a made-up company. Nothing here is real customer data.Sample data from a made-up company
Start freeShare of all feedback: 19% before, 52% after
5 of 26 before, 11 of 21 after
Paying customers who complained: $30,000 before, $18,000 after
In the 14 days after you marked Search misses older tasks resolved, it made up 52% of your feedback, up from 19% before. 1 paying customer complained after ($18,000 ARR). This one may need another look.
Sends it back to your active themes. This reading stays here as history, and marking it resolved again freezes a new baseline.
This shows what changed after you marked the theme resolved, not why it changed.
| Measure | 14 days before | 14 days after | What changed |
|---|---|---|---|
| Share of all feedback | 19%5 of 26 | 52%11 of 21 | 33 points higher |
| Complaints per week | 2.5 | 5.5 | 3 more a week |
| Sentiment | 80% negative | 91% negative | 11 points higher |
| Paying customers who complained | $30,0002 paying customers2 of 5 people matched to a paying customer (40%) | $18,0001 paying customer1 of 11 people matched to a paying customer (9%) | 1 fewer paying customer complaining |
| Week of | Side | Mentions | All feedback | Share |
|---|---|---|---|---|
| Aug 31, 2026 | Before | 0 | 4 | 0% |
| Sep 7, 2026 | Before | 0 | 12 | 0% |
| Sep 14, 2026 | Before | 1 | 13 | 8% |
| Sep 21, 2026 | Before | 3 | 12 | 25% |
| Sep 28, 2026 | After | 4 | 11 | 36% |
| Oct 5, 2026 | After | 6 | 11 | 55% |
| Oct 12, 2026 | After | 2 | 9 | 22% |
| Oct 19, 2026 | After | 0 | 3 | 0% |
Feedback counts on the date it was written, not the date it was imported. Weeks start on Monday. The week the fix went live counts as after.
We can't tell yet: that needs your billing history, which Productus does not read yet. 2 paying customers complained before the fix. They are listed here so you can check they are still paying.
| Customer | ARR today | Last feedback | After the fix |
|---|---|---|---|
| James Okafor | $18,000 | Oct 9, 2026 | Complained again on Oct 9, 2026 |
| Daniel Kim | $12,000 | Oct 11, 2026 | No complaint since |
Plus 3 people who complained and are not matched to a paying customer (revenue data unavailable).