How is revenue at risk calculated?

It is the summed current ARR of the distinct paying customers matched to a theme. Matching uses identity a system asserts (a user ID or an email from your widget or your CSV), never a guess. Unmatched people are shown as a share, so the dollar always reads as a floor.

What happens when a free workspace reaches its cap?

Everything already stored stays. In your first week you can import up to 500 items; they count toward that month, so the monthly 100 resumes on the 1st. After that, 100 new items a month: past that, new feedback is not accepted until the month rolls over. At 500 items stored in total, it is not accepted until you upgrade.

Where is my data stored?

In the EU: the database and the app run in Frankfurt, and embeddings are computed by Google within the EU. AI classification is sent to Anthropic, which stores API data in the US, may process it in other countries, deletes it within 30 days and does not train on it.

Do I need a credit card?

No. The free plan has no card and no time limit. Billing for paid plans opens in early 2027. Teams that help shape Productus before then keep a founding price: see productus.ai/design-partners.

See what your paying customers are stuck on.

Productus pulls every review, ticket and widget note into one stream, groups it into themes, and puts the paying revenue behind each theme next to its match rate. When you ship a fix, it freezes a baseline to measure what changed.

Start free Look inside

Free plan, no credit card. First themes in about five minutes.

Themes

What 84 pieces of feedback add up to. At least $45,900 of paying ARR sits on these themes; 26 of 42 people behind them are matched to a paying customer.

Export

All themesMostly negativeNeeds review+ FilterGroup: CategorySort: Priority

ThemeRevenue at riskVolumeSentiment

Mobile sync loses tasksBug

“Lost an entire week of planning yesterday. I added about 15 tasks on my phone during my commute...” Sarah Mitchell

$18,400

7 of 9 people matched to a paying customer

23mentions

82% negative

Slow loading on big boardsPerformance

“Our main project board has around 800 tasks and it takes 10-15 seconds to load.” Daniel Kim

$11,200

5 of 8 people matched to a paying customer

14mentions

64% negative

Notifications are overwhelmingUX friction

“I get a push, an email, AND a badge for every single comment.” Priya Raman

$6,900

4 of 11 people matched to a paying customer

18mentions

71% negative

Confusing recurring-task setupUX friction

“Took me 20 minutes to figure out how to make a task repeat every second Tuesday.” Aisha Thompson

$4,100

3 of 6 people matched to a paying customer

9mentions

55% negative

Calendar view praisePraise

“The new calendar view is fantastic. Dragging tasks between days feels really smooth.” Grace Liu

$3,000

3 of 5 people matched to a paying customer

8mentions

88% positive

Illustrative workspace. Every dollar is a floor over the paying customers Productus could match.

See it work in 37 seconds.

Read the script

Your users are telling you what's broken.
In app reviews. In emails. Inside your product.
But it's scattered everywhere, and you can't tell what to fix first.
Productus sorts every message into themes.
Add your customer list, and every theme gets a dollar.
At least $18,400 of paying customers are stuck on this one. (On screen: 7 of 9 customers matched, 2 unmatched.)
Ship the fix. Productus freezes a baseline to measure what changed.
Productus. Start free.

How it works

From scattered feedback to a measured fix.

One loop, five steps. The first three run on their own the moment feedback arrives.

01
Collect
Connect the App Store, Google Play, your support inbox and the web widget, or drop a CSV. Everything lands in one stream.
02
Group
AI files each item under one of eight categories, merges duplicates and clusters the rest into themes, each with a real quote from a real person.
03
Rank
Themes are ranked by how often they come up, the paying revenue behind them and how negative they are. The dollar is a floor over matched customers, never a total.
04
Ship
Mark a theme resolved the day the fix goes out. Productus freezes a baseline right there: mentions per week, sentiment, revenue at risk.
05
Measure
The before and after against that baseline: share of feedback, sentiment, and the paying customers who complained, listed so you can check they are still around.

What $79 a month buys

Three things the Growth plan is built around.

A baseline, frozen the day you ship.

Mark a theme resolved the day the fix ships and Productus freezes its numbers right there: mentions per week, sentiment, and the revenue at risk with the paying customers behind it. When a fix ships, the before-and-after report compares the normalized weeks after with that baseline: complaint share, sentiment, and the paying customers who complained with their match rate. It shows plainly when a fix did not work, and lists those paying customers so you can check they are still paying.

Before-and-after report

The dollar is the biggest thing on the page.

Every theme carries the paying revenue behind it, in large type, with the match rate right beside it: 7 of 9 people matched to a paying customer. When there is no revenue data, it says "revenue data unavailable". Never a dash, never a zero.

Revenue on every AI theme, for $79 a month.

Upload a customer-to-revenue CSV, type ARR in by hand, or override a figure, and every AI theme, across every source, is priced by the paying customers behind it. No SDK, billing or CRM sync required, and the match rate and the unmatched share sit beside every dollar.

Sources

Every source, one stream.

App Store reviews
Google Play reviews
Web widget
Email forwarding
CSV, TSV, JSON
Survey exports
Paste

The widget knows who is talking: inside a logged-in app it inherits the user's ID and email, so feedback arrives already tied to a customer. Anonymous visitors get an optional email field, never a gate.

Intercom, Zendesk, Slack and HubSpot are on the roadmap.

You shipped it. Now what?

Paste the feedback you already have: reviews, DMs, support replies. Productus groups it into themes in minutes and keeps collecting from your widget after that. Free: up to 500 items in your first week, then 100 a month, 500 stored in total, no card, no time limit.

Start free

Free workspaces show a "Powered by Productus" badge on the widget.

Try with sample data

Honest by design

What Productus will not tell you.

That a fix earned you money.
It will only ever show what changed after you ship, never what caused it.
A total.
Revenue at risk is a floor over the customers it could match, and the match rate sits beside every dollar.
A number it does not have.
No revenue data means "revenue data unavailable", not a dash and not $0.
That complaints stopped when people simply left.
A churn check on every before-and-after comparison is coming next. Coming next

Pricing

Simple, flat pricing.

Start free. Upgrade when you need more.

Free
$0forever
Try it out. See what your users want.
- 1 feedback source
- First week up to 500 items, then 100 / month
- AI theme clustering + dedup
- "Powered by Productus" badge
Start free, 5 minute setup
Growth
For small teams
$79/mo
Billing opens early 2027. Start on Free today.
For small teams that tie feedback to revenue and freeze a baseline the day a fix ships.
- Revenue attribution + ARR at risk
- Closed-loop validation reports
- Unlimited sources
- 10,000 items / month
- Up to 10 seats
- No storage cap, badge optional
- Email forwarding
- Spec generation Coming next
Start free, upgrade later
Scale
$199/mo
Billing opens early 2027. Start on Free today.
For growing teams: everything in Growth, with unlimited seats.
- 50,000 items / month
- Unlimited seats
- API access
- SSO Coming next
- Priority support
- Full spec generation Coming next
Start free, upgrade later

Starter, $29 a month: one seat, 2,000 items a month, 3 sources. Available in the app once billing opens.

Compare Productus with Canny, Productboard, UserVoice and Featurebase.

Larger team or procurement needs? Talk to us

Want to shape Productus with us before billing opens? Design partners keep 30% off for as long as they stay. Become a design partner

Roadmap

What comes next.

On the roadmap, not yet available. Priorities move with what users tell us matters most.

Connect every source

Intercom, Zendesk, Slack, HubSpot, GitHub
Typeform, Notion, Gong
Always-on survey capture
Native in-product surveys

Deeper revenue and validation

Stripe Connect for live revenue
Churn-risk scoring
Validation straight from your issue tracker
Account-level matching for B2B

Research and analysis

Jobs-to-be-done, persona and affinity research
Cohort analysis
Trend forecasting and alerts
Competitor-mention tracking
AI-written changelogs

Teams and scale

Multi-product workspaces
Webhook events
Custom prioritization frameworks
Weekly digests
Enterprise controls

Questions.

One piece of feedback: a review, a ticket, a widget note, a survey answer or a row in a CSV. Sample data does not count toward any cap.

Start with the feedback you already have.

Paste it, connect a source, or open the sample workspace. Free, no card.

Start free Log in

See what your paying customers are stuck on.

See it work in 37 seconds.

From scattered feedback to a measured fix.

Collect

Group

Rank

Ship

Measure

Three things the Growth plan is built around.

A baseline, frozen the day you ship.

The dollar is the biggest thing on the page.

Revenue on every AI theme, for $79 a month.

Every source, one stream.

You shipped it. Now what?

What Productus will not tell you.

That a fix earned you money.

A total.

A number it does not have.

That complaints stopped when people simply left.