Productus vs Featurebase
Featurebase is a support and feedback platform that charges per seat, per AI support-agent resolution, and $69/mo to remove its branding (as of 26 September 2026). Productus groups feedback from every source into themes, shows the paying revenue behind each one with its match rate, and freezes a baseline the day you ship.
Revenue on every theme from $79/mo, up to 10 seats, with closed-loop validation at the same price. One flat price per plan.
At a glance
The short version
Focus
Product intelligence, not a support desk
Featurebase covers customer communication: live chat, ticketing, a help center and voting boards, with live chat and ticketing on its Free plan (as of 26 September 2026). Productus does one job: it tells you what to build, why, and with what evidence.
Revenue
The dollar on the theme, not the request
Featurebase puts revenue on each Request, fed by its SDK, SSO, widget or API, and sorts feedback by revenue impact (as of 26 September 2026). Productus puts it on every AI theme across every source, from a CSV, manual entry or an override, with the match rate and the unmatched share beside the dollar.
Closed loop
A baseline the day you ship
Productus freezes a baseline the day you ship and measures the before and after against it. Featurebase notifies the people behind a request when it ships and does not list a before-and-after measurement (as of 26 September 2026).
Pricing
Flat pricing vs. per-seat pricing
Featurebase bills per seat: Growth is $29 a seat a month billed yearly, Professional $59 and Enterprise $99, with $0.49 per AI support-agent resolution on paid plans (as of 26 September 2026). Productus charges a flat rate per plan, with seats included.
| Plan | Productus | Featurebase |
|---|---|---|
| Free | $0, 500 items in your first week, then 100/mo, 500 stored | $0, 1 seat, live chat and ticketing, AI not included |
| Growth | $79/mo, up to 10 seats | Growth $29/seat/mo billed yearly ($37 monthly), API and MCP; Professional $59/seat/mo billed yearly ($75 monthly), 20 Lite seats |
| Scale | $199/mo | Enterprise $99/seat/mo billed yearly ($129 monthly), SSO |
| Add-ons | None: AI analysis is included in every plan, and Growth and Scale can turn the "Powered by Productus" badge off at no cost | $0.49 per AI support-agent resolution on paid plans; badge removal is a $69/mo add-on, and which plans may buy it is not listed (read 15 October 2026) |
| Three-person team | $79/mo, up to 10 seats | $87/mo on Growth billed yearly ($111 monthly), plus $0.49 per AI support-agent resolution. Badge removal is a $69/mo add-on; which plans may buy it is not listed |
| Revenue on feedback | On every AI theme, across every source, from a CSV, manual entry or an override; match rate and unmatched share beside every dollar | On each Request, fed by the SDK, SSO, widget or API (revenue data sync from Growth) |
| Closed-loop validation | Baseline frozen the day you ship, then a before-and-after report against it | Not listed |
| Pricing model | Flat rate per plan | Per seat, plus per AI support-agent resolution |
Example: A three-person team on Featurebase Growth pays $87/mo billed yearly, plus $0.49 per AI support-agent resolution (as of 26 September 2026). Featurebase sells badge removal as a $69/mo add-on and its pages do not say which plans may buy it (read 15 October 2026). For the same team, Productus Growth is $79/mo, up to 10 seats, with revenue on every theme today and closed-loop validation at the same price. That is $96 a year less than Featurebase Growth at list price.
Productus Starter, $29 a month: one seat, 2,000 items a month, 3 sources. Available in the app once billing opens.
Competitor prices as of 26 September 2026, from their public pricing pages.
Features
Feature-by-feature comparison
| Feature | Productus | Featurebase |
|---|---|---|
| Feedback collection | ||
| Public voting board | No | Yes |
| Live chat and ticketing | No | Yes (included in Free) |
| Help center | No | Yes |
| Multi-channel aggregation | Yes (paste, file upload, widget, email forwarding, app stores) | Yes (Slack, Discord, Intercom and Zendesk on paid plans; call recorders since 24 September 2026) |
| App store reviews (iOS and Android) | Yes (App Store and Google Play, checked every 6 hours) | Not listed |
| Widget / embed | Yes (identity-aware) | Yes (Messenger widget) |
| AI and analysis | ||
| AI analysis on the free plan | Yes (500 items in your first week, then 100/mo, 500 stored) | No |
| AI clustering and pattern detection | Yes | Yes (Autopilot groups feedback into Requests, since 24 September 2026) |
| Sentiment analysis | Yes | Not listed |
| AI deduplication | Yes | Yes (Professional and up) |
| Revenue-weighted prioritization | Yes | Yes (sort by revenue; revenue data sync from Growth) |
| Dollar values, with the match rate shown | Yes (on every theme) | Per Request (SDK, SSO, widget or API) |
| Spec generation for coding agents | Coming next | Not listed |
| Validation and outcomes | ||
| Baseline frozen when a theme is marked resolved | Yes | Not listed |
| Before-and-after report against that baseline | Yes | Not listed |
| Churn check on the people who complained | Coming next | Not listed |
| Platform | ||
| MCP server for AI agents | Yes | Yes (Growth and up) |
| SSO | Coming next (Scale) | Enterprise plan |
| Data stored in the EU | Yes (Frankfurt) | Yes (EU-hosted) |
Competitor facts as of 26 September 2026, from their public pages.
Start with the feedback you already have.
Paste it, connect a source, or open the sample workspace. Free, no card.